The Perfect Partner for Your Laptop on the Go
Always on the go? Stop lugging your adapter back and forth between home and office. Get a second adapter for your Laptop or Tablet and keep one in the office and one for home or travel.
- Designed and tested to ensure optimum power support, the adapter also charges the notebook’s internal battery simultaneously when connected.
- The built-in surge-protector helps keep your laptop safe from sudden power changes.
- A quality cable specifically designed to alleviate stress from bending.
- HP branded adapters 100 percent compatible with original manufacture’s device.
- Limited one year warranty guarantees replacement if branded part should fail, it will be replaced.
Troubleshooting Adapter Issues
HP Notebook PCs-Using and troubleshooting the AC power adapter
Correct use and storage of your AC power adapter ensures best performance when recharging or powering the notebook.
If the AC power adapter does not recharge the battery or power the notebook, troubleshoot the adapter, and if necessary purchase a replacement.
Determining the AC power adapter wattage
For best performance, use only the AC power adapter that came with your HP notebook computer and configure your power management settings for optimal performance based on your usage habits.
If you use a power adapter that has a lower wattage than your notebook requires, there might be some trade-offs. The CPU clock rate might be reduced to save power, which can cause programs to run slower, the battery might charge more slowly or not at all, or the power adapter itself might become warm to the touch.
Connecting the AC power adapter
Connect the HP AC power adapter to an HP notebook to charge the battery and power the notebook.
Confirm that the power adapter and the notebook are both genuine HP parts.
- Connect the DC connector to the power port on the notebook, making sure the connector is completely inserted into the power port.
Connect the power cord to the power adapter, and then connect the power cord to a working AC wall outlet.
Understanding HP smart Adapter messages
Using an AC power adapter not designed for your computer can cause the notebook to display a notification message in the bottom right corner of the screen.
Use the power adapter that came with your notebook for best performance.
If the HP Smart Adapter message displays when you are using the power adapter provided with the notebook, then update to the latest BIOS version for your notebook.
Power output too low message. This message indicates the power adapter does not provide enough power for the notebook computer to be used. The battery light might blink rapidly eight (8) times and the battery icon in the system tray indicates the computer is operating on battery power.
For example, using a 65W AC adapter or 65W Travel Adapter on most Mobile Workstation series notebooks is not supported.
This message does not indicate the power adapter needs to be replaced or is defective. Use the appropriate power adapter for your model notebook computer.
Reduced performance message. This message indicates the power adapter is providing enough power to use your computer, but not enough power to deliver expected performance.
For example, attempting to use a 65W AC power adapter designed for a high performance notebook works, but performance is not optimal. High performance HP notebooks require a 90W AC power adapter.
Tips for using the AC power adapter
Correct use of the AC power adapter provides the best performance.
Connecting to a power source: Plug the power cord into an AC outlet that is easily accessible at all times.
- Always plug in the power adapter to a grounded outlet.
If provided with a 3-pin attachment plug on the power cord, plug the cord into a grounded 3-pin outlet. Do not disable the power cord grounding pin, for example, by attaching a 2-pin adapter. The grounding pin is an important safety feature.
Connect the power adapter to a good quality surge protector if your local power supply is unstable.
Using the power adapter: When connected to external AC power, the battery charge icon and the battery meter icon in the system tray change appearance.
Use only the power adapter provided with the computer, a replacement HP power adapter, or a compatible power adapter purchased from HP.
Use the power adapter on a hard, flat surface.
Disconnecting and moving the adapter: Unplug the power adapter cord, mouse, and other peripheral devices when moving a notebook.
Always disconnect power from the computer by unplugging the power cord from the AC wall outlet first, then unplug the power cord from the computer.
Do not leave accessories or power adapters connected to a notebook while moving it. Pulling, twisting, or jamming these cords can break the connectors.
Understanding the AC power adapter lights
Depending on the model, the battery indicator or AC power adapter light LED might be white, green, or amber when the power adapter is connected and is providing power to the notebook.
Most notebook computers have a power adapter light in the area near the power connector. If the light is on, then the power adapter is functioning properly.
Store the AC power adapter
Store your AC power adapter with the cord loosely bundled to prolong the life of your AC power adapter, and reduce risks.
Loosely bundle the power adapter cord for storage or transport. Using a “figure 8” pattern when bundling the cord allows for easy storage, prevents the internal copper wires from breaking, and keeps the cord from getting tangled.
troubleshooting the AC power adapter
If your notebook exhibits any of the following symptoms, test your AC power adapter using the steps below to verify that the AC power adapter is working properly.
When the notebook is connected to the power adapter, the notebook does not turn on and lights or LEDs do not illuminate.
When the notebook is connected to the power adapter, the display does not turn on.
When the notebook is connected to the power adapter, the battery does not charge.
Look for physical damage on the AC power adapter
Unplug the power cord from the AC wall outlet.
Disconnect the DC connecter from the computer.
Check the power adapter label to ensure it is labeled with the HP logo.
Check the power adapter and cords for damage or signs of overheating.
Make sure the DC adapter cord connector tip is not bent, or broken.
Check the inside of the DC connector to make sure the pin is straight and not missing.
Make sure there are no obstructions or foreign material inside the power port on the computer, and that the center pin is straight.
If the power adapter, connectors or cords are damaged, do not use the power adapter. You can purchase a replacement power adapter from HP.
|Product Type||Laptop Adapter|
|Power Output||19.5V @ 3.33A|
|Power Capacity||65 Watt|
|Compatible Part numbers||709985-001, 709985-002, 709985-003, 709985-004, 709986-001, 709986-002, 709986-003, 709986-004, 709987-001, 709987-002, 709987-003, 710412-001, 710413-001, 710414-001, 714159-001, 714657-001, 740015-003, A090A07DL, AD9043-022G2, ADP-90WH D, H6Y89AAABA, HSTNN-DA13, PA-1650-32HE, PA-1650-34HE, PA-1900-34HE, PPP012C-S, PPP012D-S|
|Compatible Part Models||Envy TouchSmart 17-j0 Series - 17-j017cl, 17-j030us, 17-j037cl|
|Package Contents||HP 65W Laptop Adapter|
|Country of Origin||China|